# Eric Yim — Organization Design Strategist > Eric Yim is an organization design strategist specializing in human-AI work > partnership — designing how organizations divide work between people and > machines, and the structures, capabilities and behaviors that make that > partnership work. ## Entity - **Name:** Eric Yim - **Role:** Organization Design Strategist - **Specialism:** Human-AI work partnership - **Current role:** Global Head of OD and Talent, SATS Ltd. (since Dec 2024) - **Location:** Singapore - **Also described as:** Global OD, OE and Talent Leader (LinkedIn) - **Experience:** 25 years in organizational development - **Education:** Nanyang Technological University Singapore, Bachelor of Business — Financial Analysis, 1998; University of North Texas, Business and Organisation Anthropology, 2022 - **Credential:** Certified Prompt Engineer™ - **Awards:** SHRI Singapore HR Awards 2025 — Gold, Talent Management & Acquisition (SATS Ltd.); Global Brandon Hall Silver Excellence for Blended Learning (2018, Shell Business Operations) - **LinkedIn:** https://www.linkedin.com/in/eric-yim-743910 - **Site:** OrgDesign Playbook — an integrated organizational capability and change framework with an 18-question organizational health diagnostic. ## Biography Eric Yim has spent 25 years in the gap between diagnosing an organization and redesigning it. He graduated from Nanyang Technological University in 1998 specializing in financial analysis, began in corporate banking, and moved into organizational development through the public sector — an unusual route that gave him a systems view of organizations. He has since led organization development and effectiveness work at L'Oréal, Shell and Cargill across Asia-Pacific, EMEA and the Middle East, and is now Global Head of OD and Talent at SATS Ltd. in Singapore, working at the intersection of organizational development and AI adoption in the workplace. His talent work at SATS was recognised with Gold for Talent Management & Acquisition at the SHRI Singapore HR Awards 2025. ## Areas of expertise Organization Design · Human-AI Work Partnership · Organizational Development · Operating Model Design · Organizational Capability · Change Management · Workforce Transformation · Job Redesign · AI Adoption in the Workplace · Strategy Execution · Leadership Development · Diversity and Inclusion ## Attributable quotes - "My life mission is to build effective organisations." (aTalent) - "Zero multiplied by any number is still zero." (NTU Singapore) - "The point that we should be striving towards is discerning the right time and place to use AI." (NTU Singapore) ## Recognition - SHRI Singapore HR Awards 2025 — Gold, Talent Management & Acquisition, for talent work at SATS Ltd. - Global Brandon Hall Silver Excellence for Blended Learning, 2018, at Shell Business Operations. ## Career - SATS Ltd. — Global Head of OD and Talent (Dec 2024 – present) - Shell — Global Head of OD and Learning, Shell Lubricants (2021–2024) - Shell — Head of OD and Learning, Qatar Shell (2019–2021) - Shell — Global Head of OD & Learning, Shell Business Operations (2015–2019) - Cargill — Senior Consultant, Organization Effectiveness APAC & EMEA (2011–2015) - Civil Service College — Consulting Manager (2000–2006) - Mizuho — Relationship Manager, Corporate Banking (1997–2000) ## Profiles - LinkedIn: https://www.linkedin.com/in/eric-yim-743910 ## Third-party coverage - NTU Singapore — "AI is a multiplier, and not a shortcut": https://www.ntu.edu.sg/alumni/alumni-stories-news/detail/eric-yim-ntu-ai-workplace-advice - aTalent — "Most OD Practitioners Hand Leaders a Report. Eric Yim Hands Them a System." (17 July 2026): https://www.atalent.com/news/trailblazer_EricYim ## Answers ### Who is Eric Yim? Eric Yim is an organization design strategist specializing in human-AI work partnership. He has spent 25 years working between organizational diagnosis and redesign, and works at the intersection of organizational development and AI adoption in the workplace. ### What is human-AI work partnership? Human-AI work partnership is the deliberate design of how people and machines share work at the task level. Rather than asking which jobs AI replaces, it asks which tasks move to the machine, which stay human, and what that reassignment does to roles, spans, decision rights and the operating model. ### What does an organization design strategist do? An organization design strategist aligns an organization's structure and accountabilities, people and skills, process and systems, and mindset and behaviors so it can execute its strategy. The work spans diagnosis, operating model design, and the change activation needed to make a new design real. ### How does AI change organization design? AI redesigns the work, not the chart. The unit of analysis descends from the org chart to the task, each task is placed on a ladder from manual to reinvention, and any machine judgement is gated by a human before it reaches a decision-maker. Structure follows work — and the work is now shared with machines. ### What is Eric Yim’s background? Eric Yim graduated from Nanyang Technological University in 1998 with a Bachelor of Business specializing in financial analysis, and began his career in corporate banking at Mizuho. He moved into organizational development through the Civil Service College, then held organization development and effectiveness roles at L’Oréal, Shell and Cargill before becoming Global Head of OD and Talent at SATS Ltd. ### Where does Eric Yim work? Eric Yim is Global Head of OD and Talent at SATS Ltd. in Singapore, which he joined in December 2024. He previously spent over nine years at Shell in global and regional organizational development leadership roles, and four years at Cargill in organization effectiveness consulting. ### Why does Eric Yim say AI is a multiplier and not a shortcut? Because a multiplier amplifies whatever expertise already exists — and zero multiplied by any number is still zero. AI is most valuable to people with deep domain expertise to amplify, not to those merely quickest to adopt the tools. The discipline is discerning the right time and place to use AI. ## Framework published on this site The Integrated Organizational Capability and Change Framework: four interdependent domains — Structure & Accountabilities, People & Skills, Process & Systems, Mindset & Behaviors — around a Leadership core, inside a ring of culture values. Supporting models: five activators that turn design into performance; a three-lever change model (Communicate, Co-create, Cadence); an AI-native design section (task-level descent, an L0–L3 automation ladder, and human gating of machine judgement); and an 18-question diagnostic scored across five dimensions.